Find quick answers about your ATFX Africa account, trading, deposits, withdrawals and promotions.
Need help? Chat to us on Live Chat or email support.sa@atfxafrica.com.
Register through the ATFX South Africa portal and complete the required verification. Once approved, you can open a trading account and start trading.
South African residents can register through the ATFX South Africa portal. You will need to complete the required account and verification checks.
All new retail client registrations, promotions, and intermediary services are facilitated by ATFX AFRICA (AT Global Capital Markets Africa (Pty) Ltd), FSP No. 55142, with trading accounts provided by AT Global Markets Intl Ltd.
All new retail client registrations, promotions, and intermediary services are facilitated by ATFX AFRICA (AT Global Capital Markets Africa (Pty) Ltd), FSP No. 55142, with trading accounts provided by AT Global Markets Intl Ltd.
Go to Client Portal > Settings > Account Settings > Reset Password. We will send a 6-digit verification code to your registered email.
Select Forgot Password on the Client Portal login page. Enter your registered email address, complete the CAPTCHA, enter the verification code sent to your email, and create a new password.
Check your registered email for “Application Form Approved”. If you cannot find it, check your spam or junk folder.
The trading account password is sent to your registered email address. Check your inbox and spam/junk folders for the relevant account email.
Please send our Support Team a screenshot of the error message you receive when trying to log into your trading platform so we can assist you.
1:1000 is the highest leverage currently offered by ATFX Africa.
Go to your Client Portal > Dashboard and select the pencil icon next to your leverage. Choose your preferred level and submit your request.
Please provide your trading account number to our Support Team so we can assist with the conversion and leverage adjustment.
Yes. ATFX may temporarily adjust leverage on selected instruments during periods of heightened market volatility, including major market-moving events. Leverage on affected instruments may be reduced to as low as 1:100.
Leverage adjustments may apply during certain market conditions, one hour before the closing of the last trading day of each week, and during server time 15:27–15:32 (SAST) for affected products. The leverage adjustment applies only to new positions opened during the 15:27–15:32 (SAST) window. Existing open positions are not affected.
You can trade Forex, indices, commodities, shares and cryptocurrencies, including 24/7 crypto trading. We’re continuously expanding our range of products, so please contact our Support Team for the latest list of instruments available.
Clients trade through their trading account using the supported trading platform. If you are having difficulty accessing your platform or account, please contact Support.
Yes. Scalping strategies are allowed during economic news events, provided each trade complies with our fair-use thresholds.
Positions must remain open for more than two minutes to avoid being classified as tick scalping or trade abuse.
Yes. Scalping during economic news events is permitted provided the trading activity complies with the applicable fair-use thresholds. Contact Customer Support for further clarity.
If our monitoring tools identify trading behaviour that conflicts with the applicable parameters, our Compliance Team may contact you directly to address the discrepancy.
Trading may remain available during periods of heightened volatility; however, market conditions can affect pricing and leverage. Clients are encouraged to maintain sufficient free margin and manage positions appropriately.
ATFX Africa offers a range of convenient payment options, including Swiffy, AO Pay, Apple Pay and Google Pay, among others. Available payment methods may vary depending on your account and other applicable requirements. For the latest payment options available to you, log in to your Client Portal.
Go to Client Portal > Deposit, choose an available payment method and follow the steps on screen.
The minimum deposit can vary by payment method, account or promotion. Check your Client Portal before depositing.
No. ATFX Africa does not charge deposit fees. Your bank or payment provider may charge its own fees.
For the Boosted Deposit Promotion, you need to join the promotion before making your qualifying deposit.
Go to your Client Portal, choose an available withdrawal method and follow the steps on screen.
Withdrawals may take up to 24 hours to reflect, depending on your bank.
Your withdrawal may still be processing or going through the required checks. Contact us if you need help.
Contact us via Live Chat or email support.sa@atfxafrica.com and we will check the reason for you.
Yes, provided your account meets the withdrawal requirements and the funds are available to withdraw.
The ZAR 850 / USD 50 Welcome Bonus ended in February 2026. Check your Client Portal for promotions currently available to you.
Log into your Client Portal, select Promotions, select View Detail under the relevant promotion, read and accept the Terms and Conditions, select Join, and then make the eligible deposit.
The first qualifying deposit must be R100 or more, subject to the promotion Terms and Conditions.
The promotion is automated. Eligible credits are issued after you have opted into the promotion and made the applicable eligible deposit.
No. If you made the deposit before opting into the promotion, you will not receive the promotional credits.
Eligible clients may qualify for Cash Back of up to USD 3 per lot. Terms and Conditions apply.
The currencies available to you depend on your account and payment method. Check your Client Portal for your available options.
Not always. Your Client Portal will show the methods available for deposits and withdrawals.
Need help? Contact us via Live Chat or email support.sa@atfxafrica.com. Have your Master Account or trading account number ready if relevant.
No. ATFX Africa does not provide personalised investment advice through these FAQs. Your trading decisions are your responsibility.
Keep enough free margin in your account and manage your open positions carefully when markets are volatile.
ATFX Africa offers a range of trading tools to support your market analysis and trading, including the Support & Resistance Indicator, AT DeepSight, AT Go Mobile, Trading Central and ATFX Advance. Contact our Support Team if you need help accessing any of these tools.
Restrictions on Use
For Institutions and Professional Traders, Visit atfxconnect.com.
From 5 September 2026, all new retail client registrations, promotions, and intermediary services are facilitated by ATFX AFRICA (AT Global Capital Markets Africa (Pty) Ltd), FSP No. 55142, with trading accounts provided by AT Global Markets Intl Ltd.
This notice applies exclusively to new client registrations from 5 September 2026 onwards.
Please review our full statutory disclosures and legal documentation at https://www.atfx.com/en-za/legal
Questions? Contact compliance.sa@atfxafrica.com.
